At Winter Decor Store, we are dedicated to making your holiday shopping experience seamless, magical, and filled with joy. From the moment you place your order to the unwrapping of your beautifully curated gifts, we’re here to ensure everything is perfect. Below, you’ll find all the details on how we deliver your festive treasures and our policy for returns and exchanges.

Shipping Policy

We ship our festive collections worldwide, bringing a touch of winter magic to your doorstep (excluding some remote areas and parts of Asia). Our team works diligently to prepare your order with care.

Order Processing Time: All orders are processed within 1-2 business days after placement. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Cost: Free!
    • Delivery Time: 15-25 business days after shipment.

You will receive a tracking number via email once your order has been shipped so you can follow its journey to you.

Returns & Exchanges Policy

We want you to be utterly delighted with your Winter Decor Store purchases. If something isn’t quite right, our hassle-free returns and exchanges policy is designed to bring back your peace of mind and festive cheer.

We gladly accept returns and exchanges for most unused and unopened items in their original packaging with all tags attached within 15 days of you receiving your order.

Please Note: To ensure the safety, quality, and integrity of certain products, we cannot accept returns or exchanges on the following items:
  • Opened Christmas Home Fragrance products (e.g., candles, diffusers)
  • Any Christmas Cocktails & Spirits (for health and safety reasons)
  • Any Christmas Wine (for legal reasons)
  • Personalized or monogrammed items
  • Items marked “Final Sale”

The Return & Exchange Process (Step-by-Step)

  1. Initiate Your Request: Within 15 days of delivery, please email our friendly customer care team at [email protected]. Use the template provided at the bottom of this page to ensure we have all the information needed to help you quickly.
  2. Wait for Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your return. Please do not send anything back without an RMA number.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include a copy of your order confirmation, and clearly write the RMA number on the outside of the box. Ship your return to the address provided in your instructions.
    Return Shipping: We recommend using a trackable shipping service and purchasing shipping insurance. You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a wrong or damaged item). Winter Decor Store is not responsible for return items that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, please allow 5-7 business days for us to process it. Once processed, your refund will be automatically applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Depending on your financial institution, it may take an additional 5-10 business days for the refund to be fully reflected on your statement. Please note that original shipping fees are non-refundable.

Damaged or Incorrect Items

If your festive spirit is dampened because you received a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will apologize for the festive faux-pas and swiftly send a replacement at no cost to you, including a prepaid return label for the incorrect item.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Winter Decor Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date you placed the order]
Name: [Your Full Name]
Email: [Your Email Address]

Item(s) I wish to return/exchange:

  • [Product Name], [SKU if available], [Reason for return/exchange]

I have read and understood the Returns & Exchanges policy.

I would like to:
[ ] Receive a refund
[ ] Exchange for: [Please specify the new item details, e.g., size, color]

Thank you for your assistance. I look forward to hearing from you soon.

Warmly,
[Your Name]

We’re here to ensure your holiday spirit remains bright. If you have any questions at all, don’t hesitate to reach out to our friendly customer service team at [email protected].

Happy Holidays!
The Winter Decor Store Team